Privacy Policy
  1. ABOUT US
    1. We are DESTINETI S.L., a commercial company with registered office in Otamendi Anaiak Kalea 11, Office 9, 20014 Donostia, Gipuzkoa, and with CIF B19395573 (hereinafter, “DESTINETI”, “we” or “our”). We offer technological services focused on the digitalization and optimization of processes in the transport and logistics sector.
    2. Destineti S.L. provides advanced digital solutions for operators in the logistics sector through its web platform and, in the future, through the Destineti App and various third-party tools, with the aim of ensuring the best user experience. Our mission is to facilitate the efficient management of freight transport through innovative technological tools.
    3. You can contact us through the following means:
      1. Postal mail: Otamendi Anaiak Kalea 11, Office 9, 20014 Donostia, Gipuzkoa, Spain.
      2. Email: info@destineti.com.
  2. PRIVACY POLICY
    1. This Privacy Policy sets out how we manage and protect your personal information when you access our services through our web platform or mobile application.
    2. This policy applies to all users of our services, excluding employees and candidates, in accordance with current data protection regulations.
    3. If you have any questions about our Privacy Policy, feel free to contact us at info@destineti.com.
    4. Destineti S.L. reserves the right to change this policy at any time. The updates will be available on our website, and we will inform you of any relevant changes via email or through our platform.
  3. OUR ROLE IN THE PROCESSING OF YOUR DATA
    1. Destineti S.L. is responsible for the processing of your personal data in accordance with the General Data Protection Regulation (RGPD) and Organic Law 3/2018 on the Protection of Personal Data (LOPDGDD).
    2. This policy will apply in any case where Destineti S.L. be responsible for the processing of your data.
  4. LEGAL BASES FOR THE PROCESSING OF YOUR DATA
    1. We process your personal data on the following legal bases:
      1. The execution of a contract or pre-contract.
      2. Compliance with legal obligations.
      3. Our legitimate interest in the continuous improvement of our services.
    2. We will request your express consent when necessary to share your data with third parties for specific purposes not covered by the above-mentioned legal bases.
  5. DATA THAT WE COLLECT
    1. We may collect the following types of personal data:
      1. Contact details (name, email address, telephone).
      2. Location data (IP, GPS).
      3. Technical information (device, browser).
      4. History of activity and interactions with our platform.
    2. We can also process your data in an anonymized form for statistical purposes, as long as they do not allow you to be personally identified.
  6. PURPOSE OF USING YOUR DATA
    1. We use your data for the following purposes:
      1. Provide and manage our services.
      2. Facilitate communication with you.
      3. Improve our services through analysis and statistics.
      4. Comply with our legal obligations.
    2. When necessary, we will request your consent for any other specific use.
  7. COMMERCIAL COMMUNICATIONS
    1. We can send you commercial communications only with your consent. You can unsubscribe at any time using the mechanisms provided in these emails or in your profile within our platform.
  8. TRANSFER OF DATA TO THIRD PARTIES
    1. Destineti S.L. will not share your data with third parties without your consent, except in the following cases:
      1. Technology service providers that collaborate with us.
      2. Compliance with legal obligations.
    2. We share information in an anonymized form with third parties for analysis and statistical studies.
  9. SECURITY AND INTERNATIONAL DATA TRANSFERS
    1. We implement appropriate technical and organizational security measures to protect your personal information.
    2. If we transfer your data outside the European Economic Area (EEA), we guarantee that such transfer will be carried out in accordance with applicable data protection laws, through guarantees such as standard contractual clauses approved by the European Commission.
  10. CONSERVATION OF YOUR DATA
    1. We will keep your personal data only as long as necessary for the purposes for which it was collected, or as required by law.
Once the retention period has ended, we will delete or anonymize your data.
  1. YOUR RIGHTS
    1. You have the right to:
      1. Access your data.
      2. Request the rectification of incorrect data.
      3. Request the deletion of your data.
      4. Limit the processing of your data.
      5. Oppose treatment.
      6. Request the portability of your data.
To exercise these rights, you can write to us at info@destineti.com
  1. CONTACT AND COMPLAINTS
    1. If you have any concerns about the processing of your data, you can contact us at info@destineti.com.
If you are not satisfied with our response, you can file a complaint with the Spanish Data Protection Agency (AEPD).
  1. USE OF THIRD-PARTY TECHNOLOGIES
    1. Destineti S.L. uses third-party technological tools and platforms, such as Google Workspace, Microsoft Office, Telegram and Meta Platforms, among others, to improve the user experience and optimize our services.
  2. ACCEPTANCE OF THE GENERAL CONDITIONS AND DISPUTE RESOLUTION
    1. By accepting these General Terms of Business, the Charger, Carrier or third parties acknowledge and accept that any dispute, claim or conflict related to the services provided by Destineti S.L. will be decided exclusively before the competent courts of the company's registered office, in Guipuzcoa, under Spanish law.
In addition, the Charger, Carrier or third parties they expressly waive any other jurisdiction that may apply to them by law, accepting that Destineti S.L. will always have legal priority in case of disputes.
Destineti S.L. reserves the right to final interpretation of the terms and conditions established in this policy and, in the event that it is not possible to resolve a dispute amicably, the terms will be interpreted in accordance with current regulations.
Cookie Policy
Last revision: September 2024
  1. USE OF COOKIES AND SIMILAR TECHNOLOGIES

    In Destineti, we strive to provide you with an optimal browsing experience. For this purpose, we use cookies and other technologies that allow us to improve the functionality of our website and personalize your interactions.

    Las cookies they are small text files that are stored on your device (computer, tablet or mobile) when you visit our website. These files help us recognize users, improve site performance and deliver relevant content. Some cookies require your consent to be activated.

    In addition to cookies, we use pixels, code fragments that allow the activation of cookies and collect information about your interactions on the web. This information may be shared with third parties, such as Facebook and Google, for advertising and analysis purposes to personalize ads according to your interests.
  2. TYPES OF COOKIES
    1. Depending on the entity that manages them:
      1. Own cookies: They are directly managed by Destineti and they allow the provision of the services you request when browsing our website.
      2. Third-party cookies: They are managed by other entities, such as Google or Facebook, which collect data for analytical or advertising purposes.
    2. According to its purpose:
      1. Strictly necessary cookies: They are essential for the functioning of the web, such as access to secure areas.
      2. Analytics/performance cookies: They allow us to measure traffic and user behavior on the site, improving functionality and experience.
      3. Functionality cookies: They remember your preferences, such as language or region.
      4. Preference cookies: They collect information about your visit to provide you with more relevant content and advertisements.
  3. YOUR PREFERENCES

    You can manage your cookie preferences directly in your browser. Please note that blocking some cookies may affect your access to certain parts of the website. Below, we provide you with links to the main browsers to manage or delete cookies:
    1. Safari
    2. Firefox
    3. Google Chrome
    4. Internet Explorer
Legal Notice
  1. General Information
    1. Company: Destineti S.L.
    2. Registered Office: Otamendi Anaiak Kalea 11, Office 9, 20014 Donostia, Gipuzkoa.
    3. CIF: B19395573
    4. Contact Email to improve your user experience.
    5. Purpose of the Legal Notice: This Legal Notice regulates access to and use of Destineti S.L.'s web platform, mobile application (app), and third-party tools, which facilitates the intermediation, contracting and management of transport services between Chargers and Carriers to improve your user experience.
  2. General Conditions
    1. Object: This document establishes the conditions and responsibilities applicable to all users of the platform, both Chargers like Carriers, defining your rights and obligations when using Destineti S.L.'s brokerage services
    2. Specific Conditions: Each user can access the specific conditions that apply to them:
Since each group of users has detailed and specific conditions, they can consult their respective contracts in the corresponding sections, adapted to their roles in the brokerage process.
Charger Conditions:
Aimed at Shippers who use the platform to contract transportation services.
  1. PRIOR INFORMATION

    Destineti S.L. is a Spanish commercial company, with registered office at Otamendi Anaiak Kalea, 11, Office 9, 20014 Donostia, Gipuzkoa, and with CIF B19395573, which acts as an intermediary in transport operations between the Shipper and the Effective Carrier. These operations are managed through its web platform, mobile application (app), and various third-party tools, with the objective of ensuring the best user experience. Destineti S.L. is dedicated to optimizing both the economic and logistical conditions of the parties involved, facilitating the contracting and efficient management of transport services
  2. OBJECT OF THE CONTRACT

    The purpose of this contract is to regulate the relationship between Destineti and the Shipper in the use of the transport brokerage platform, where Destineti acts as an intermediary between the Shipper and the Effective Carrier responsible for transporting the goods.
  3. SHIPPER OBLIGATIONS

    The Charger undertakes to:
    1. Provide all the information necessary for the proper provision of the service.
    2. Pay the bills issued by Destineti within the agreed deadlines.
    3. Ensure that the goods to be transported are properly packaged and that their contents are legal and safe for transport.
  4. DESTINETI'S OBLIGATIONS

    Destineti is committed to:
    1. Facilitate intermediation between the Shipper and the Effective Carrier.
    2. Provide an efficient management platform for contracting transportation services.
    3. Ensure that Effective Carriers operating through their platform comply with current legal regulations.
  5. RESPONSIBILITY

    Destineti will not be responsible for damages, losses or delays in the delivery of the goods, since its role is exclusively that of intermediary. The Shipper acknowledges and accepts that any claim must be directed directly against the Effective Carrier.
  6. MERCHANDISE INSURANCE

    The Shipper has the obligation to insure the goods transported through appropriate cargo insurance. Destineti does not provide merchandise insurance and will not be responsible for contracting it.
  7. TARIFFS

    The rates applicable to transportation services will be available on the Destineti platform. These rates may be modified periodically and the Charger will be notified of any changes before they are applied.
  8. BILLING AND PAYMENT METHODS
    1. Means of Payment

      To facilitate the payment of bills, Destineti establishes the following alternatives:
      1. Bank transfer: Payments will be made to Destineti's bank account, whose number and holder will appear on the corresponding invoice.
      2. Direct debit: The Charger will provide their bank details to Destineti for the issuance of direct receipts against the designated account. All bank charges resulting from lack of funds, denial of payment or any other incident will be borne by the Charger.
      3. Confirming: Where appropriate, Destineti may offer the confirmation service, allowing the Charger to manage their payments through this tool.
    2. Breach of payment obligation

      Failure to pay by the Shipper within the agreed period, and after thirty (30) days have elapsed since its due date, will force the Shipper to pay a penalty of 5% on the total amount of the invoice for late payment interest. If the situation persists, Destineti reserves the right to contract the services of third-party companies for the claim and management of debt on its behalf, with the associated costs being the responsibility of the Shipper.
  9. DURATION AND TERMINATION OF THE CONTRACT

    The contract for the provision of services between Destineti and the Shipper begins with the completion of the Loading Order by the Shipper and ends once the goods have been delivered to the Recipient by the Effective Carrier, and all payments have been settled.

    However, the obligations related to the status of User of the platform will remain in force until the Charger ceases to be an active user or Destineti proceeds to delete the Charger from the platform. From then on, the Charger will not be able to access or use your account.
  10. PROTECTION OF PERSONAL DATA

    Destineti undertakes to process the personal data of users in accordance with the provisions of current legislation on data protection. Destineti's Privacy Policy is available on its website and in the app, and has been accepted by the user when registering on the platform.

    By using the platform, the Charger expressly consents to the processing of their personal data and guarantees that all the information provided is true and corresponds to reality. In addition, by providing contact details, the Charger accepts that Destineti will use them for any necessary communication.

    Destineti will treat the data in a lawful, loyal, transparent, adequate, relevant, limited, accurate and updated manner. It will adopt all necessary technical and organizational measures to ensure that data are rectified or deleted without delay when they are inaccurate or erroneous. The Charger may exercise the rights of access, rectification, limitation of treatment, deletion, portability and opposition to the processing of their personal data, by contacting Destineti via email: adm@destineti.com.
  11. MISCELLANEOUS
    1. Intellectual Property

      All intellectual and industrial property rights over content, data, images, texts and any other material transmitted, stored or published through the platform are and will continue to be the property of Destineti. The Charger acknowledges and accepts that the platform, together with all rights to it, belongs exclusively to Destineti.
    2. Resignation

      The fact that Destineti does not require strict compliance with any of the Shipper's contractual obligations, or does not exercise any of the rights that correspond to it, will not be interpreted as a waiver of such rights or actions, nor will it exempt the Shipper from fulfilling its obligations. Any waiver or agreement must be made in writing and formally notified to the Shipper.
    3. Amendments

      These General Contracting Conditions are subject to periodic changes and updates. Every time a modification is implemented, the Charger will be notified when accessing the platform. The Shipper must accept the new conditions to continue using Destineti services. If the Charger does not accept the modifications, they must immediately cease using the platform.
    4. Variations on the platform

      Destineti reserves the right to modify, interrupt or suspend, temporarily or permanently, the content of the platform or the brokerage services, without incurring any responsibility. In addition, Destineti may deactivate or delete user accounts, with no other limitation than that imposed by applicable legislation.
    5. Exclusion of Charger Conditions

      Any general conditions for the provision of services imposed by the Charger are expressly excluded from this contract, and only the conditions established by Destineti apply.
  12. APPLICABLE LAW AND JURISDICTION

    This contract will be governed by the clauses contained in this document and, in what is not provided for, by the common Spanish legislation in force.

    By accepting these general contracting conditions, the Shipper recognizes and accepts that any dispute, claim or conflict related to the services provided by Destineti S.L. will be resolved exclusively by the competent courts at the company's registered office, in Guipuzcoa, and under Spanish legislation.

    In addition, the Shipper expressly waives any other jurisdiction that may apply to him by law, accepting that Destineti S.L. will always have legal priority in case of disputes.
Carrier Conditions:
Aimed at Carriers who provide transportation services through the platform.
CONTRACT FOR THE PROVISION OF TRANSPORT SERVICES
  1. PRIOR INFORMATION

    Destineti S.L. is a Spanish commercial company, with registered office in Otamendi Anaiak Kalea, 11, Office 9, 20014 Donostia, Gipuzkoa, and with CIF B19395573, which acts as an intermediary in transport operations between the Shipper and the Effective Carrier. These operations are managed through its web platform, mobile application (app), and various third-party tools, with the objective of ensuring the best user experience. Destineti S.L. is dedicated to optimizing both the economic and logistical conditions of the parties involved, facilitating the contracting and efficient management of transport services
  2. DEFINITIONS

    For the purposes of this contract, the following definitions shall be understood:
    1. Destineti S.L.: refers to the platform and company responsible for the brokerage of transport services.
    2. Effective Carrier: refers to the person or entity that accepts and performs the transportation service.
    3. Loading Order: document that certifies the acceptance by the Effective Carrier of a transportation service.
  3. OBLIGATIONS OF DESTINETI S.L.

    Destineti S.L. is committed to:
    1. Facilitate access to the platform for carrying out the provision of transport services.
    2. Provide the information necessary for the proper execution of transportation services.
    3. Make the agreed payments to the Effective Carrier within the established deadlines.
  4. OBLIGATIONS OF THE ACTUAL CARRIER

    The Effective Carrier undertakes to:
    1. Accept and perform the transportation service in accordance with the conditions set out in the Loading Order.
    2. Comply with all applicable transportation regulations and regulations.
    3. Ensure the adequate provision of the service, assuming responsibility for the cargo transported.
  5. PAYMENT TERMS

    Payment for transportation services offered through the platform Destineti S.L. will be carried out as stipulated therein, once the required documentation has been correctly uploaded and accepted. Such documentation must include, among others, the CMR, POD (Proof of Delivery), packing slip, or any other Carta de Porte required by applicable regulations, duly signed and sealed by the parties involved in the transaction.

    ‍Destineti S.L. undertakes to make the payment of the amount agreed for the transport service, as well as the additional amounts previously agreed, if any, within a maximum period of sixty (60) calendar days counting from the receipt of the valid invoice and the corresponding proof of delivery. This proof must prove the actual delivery of the merchandise without incidents or reservations on the part of the Shipper, Shipper or Recipient.

    Additionally, it offers the possibility of Immediate payment, conditioned on a discount of 5% on the total amount of the invoice, with an applicable minimum of ten euros (10,00€).
  6. DURATION AND TERMINATION OF THE CONTRACT

    The contract for the provision of Transport Services between Destineti S.L. and the Effective Carrier begins with the assignment and acceptance by the Effective Carrier of the Freight Order and ends at the time of delivery of the goods by the Effective Carrier to the Recipient. Notwithstanding the foregoing, the obligations deriving from the status of User will remain in force until the Effective Carrier ceases to be a User or Destineti S.L. cancels you from the platform (after which time the Effective Carrier will not have the right to access and use your account).
  7. INSURANCE AND AUTHORIZATIONS
    1. Insurance

      Destineti S.L. will subscribe and keep fully in force, with a company of recognized solvency, civil liability and merchandise insurance, sufficient according to the characteristics of the shipment (s) and the vehicle (s) used to cover possible liabilities arising from the provision of the Transportation Service or the use of the platform, and with the minimum limit that, if any, is agreed between Destineti S.L. and the Effective Carrier. Destineti S.L. will ensure that the Effective Carrier has fully contracted and maintains valid from the acceptance of the Cargo Order and until the Service is fully completed, insurance that is mandatory in accordance with the legislation in force at any given time (such as compulsory motor vehicle liability insurance), suitable to cover claims that may arise as a result of material and/or personal damages caused to Destineti S.L. and/or third parties, derived from the provision of the Transportation Service. Destineti S.L. reserves the right to demand the Carrier Effective, for any Service, the contracting of Freight Transport Insurance with the coverage that he expressly and, at his sole discretion, he deems necessary. In any case, to carry out an International Service and National FTL Service, the Effective Carrier must have contracted and in force, at the time of acceptance and until the Service is completed, an insurance policy for the transport of goods by road with a minimum coverage of 150,000€ and with territorial coverage that includes both the origin and the destination of the Service, with a renowned insurance company. The Effective Carrier will make available to Destineti S.L., prior to the execution of the Service or at any time thereafter upon request by Destineti S.L., the full insurance policy and the bank receipt or proof of payment for the Service. The lack of accreditation of the insurance policy and its payment by the Effective Carrier will empower Destineti S.L. to assign the Cargo Order, at any time, to another Carrier. The Effective Carrier's breach of the obligation to contract and maintain insurance policies constitutes a serious breach of the carrier's obligations, which will empower Destineti S.L. to delete its User account, without the Effective Carrier being entitled to compensation.
    2. Transportation, Vehicle and Driver Authorizations

      The Effective Carrier must be in possession of the transport authorization that enables him to carry out the transport and will not accept the service if his authorization has expired, not approved on time or suspended by the administration. For the provision of domestic transport services, you must be accredited with a national transport authorization and for the provision of international transport you must prove that you have the corresponding community license. The Effective Carrier will provide service with your own vehicle and will be responsible for keeping all the documentation necessary for the provision of the service and start-up of the vehicle and its auxiliary equipment up to date. The Effective Carrier will provide the service with its own personal means and in case of having workers, the Effective Carrier guarantees that they are hired by him and in compliance with all applicable legislation and regulations; particularly those related to the payment of salaries, social security and compliance with regulations regarding driving and rest times for his drivers especially. Likewise, it is the responsibility of the Effective Carrier that its employees have the legally required training and permits for the performance of their duties:
      1. Licensed driver's license for the type of vehicle
      2. CAP Certificate of Aptitude
      3. Tachograph card
      4. Any other certification necessary for the performance of the service
    3. Obligations with respect to the provision of the service

      The Effective Carrier guarantees to have sufficient capacity and resources to meet the requirements required for the provision of the accepted Service, whether performed personally or performed by an employee of his own, and therefore his responsibility and commitment are also the following:
      1. Do not subcontract the service to third parties under any circumstances without the express permission of Destineti S.L. Only Destineti S.L., and in case of force majeure, may authorize additional subcontracting. The breach of this point, due to its seriousness, would empower Destineti S.L. to unilaterally terminate the business relationship without the right to any compensation and to claim any compensation from the Effective Carrier for any damages that the Shipper or Destineti S.L. may suffer as a result of said breach.
      2. Do not carry out a transport that, due to its conditions, endangers road safety or that, due to the characteristics of the vehicle, is not suitable for the type of merchandise.
      3. Monitor the stowage process by checking the apparent condition of the merchandise and its packaging, as well as making sure that the goods are properly fastened and do not compromise safety during the journey.
      4. Note in the transport documentation any defect or reservation on the merchandise that you consider in your opinion to compromise safety or that its nature does not match those declared by the Shipper or Shipper. The Effective Carrier will assume responsibility for the lack or inaccuracy of such reservations if they should have been declared. The Effective Carrier may reject poorly conditioned or misidentified packages that do not meet the necessary conditions to be transported.
      5. Do not transport illegal products, dangerous goods or goods that are directly prohibited for transport.
      6. Guarantee delivery under the same conditions as it was loaded at the origin, unless there is a reduction due to its nature.
      7. The Effective Carrier will be solely responsible for the provision of the service and will also assume responsibility for damage to the merchandise, as well as for claims for non-compliance and/or defects in delivery.
  8. RESPONSIBILITY

    The liability of Destineti S.L. to the Effective Carrier will be limited to the exclusive obligation to facilitate the use of the platform and, therefore, to carry out the necessary steps to facilitate the performance of the Service. Under no circumstances will Destineti S.L. be responsible for any damages that may arise from the Transportation Service or from any breach in the execution of transport services by the Effective Carrier, as well as for any claim that may arise as a result of the Service. The Effective Carrier will be solely responsible to third parties for damages caused by the provision of the service.
  9. PROTECTION OF PERSONAL DATA

    Both parties guarantee compliance with current regulations on the protection of personal data, being responsible for the processing of the data they carry out in accordance with applicable regulations.
  10. APPLICABLE LAW AND JURISDICTION

    This contract will be governed by the clauses contained in this document and, in what is not provided for, by the common Spanish legislation in force.

    By accepting these general contracting conditions, the Carrier recognizes and accepts that any dispute, claim or conflict related to the services provided by Destineti S.L. will be resolved exclusively by the competent courts at the company's registered office, located in Guipuzcoa, and under Spanish legislation.

    In addition, the Carrier expressly waives any other jurisdiction that may apply to it by law, accepting that Destineti S.L. will always have legal priority in case of disputes.
  11. CONTRACT MODIFICATIONS

    This contract may be modified at any time unilaterally by Destineti S.L., and the modification is mandatory for the Effective Carrier upon notification of such modification.
  12. PARTIAL NULLITY

    If any of the clauses of this contract are declared null or unenforceable, the rest of the clauses will remain in force.
  13. ACCEPTANCE OF THE CONTRACT

    The acceptance of this contract will be carried out through the acceptance of the conditions and terms established on the Destineti platform.